My own product

OpsDone

My own operations management SaaS product. It helps businesses log operational issues, give each one an owner and a response target, escalate what is overdue and keep a record of the work.

Ownership
My own product
Services
Custom software, Process automation

The business problem

In businesses that operate across several locations, operational problems are often reported by phone, messaging apps and email. Issues are forgotten, nobody is clearly responsible, and managers cannot see what is open, what is late or where the same problem keeps recurring.

What OpsDone does

OpsDone gives operational work a single place to be recorded, owned and followed through, across locations.

  • Issue management. Operational issues are logged with an issue type and a priority.
  • Ownership. Every issue has a responsible owner.
  • Response-time targets. Issues carry targets for response, so overdue work is visible.
  • Escalation. Work that misses its target is escalated.
  • Activity tracking. Each issue keeps a history of what happened and who did it.
  • Attachments and work logs. Photos, documents and notes of the work done are kept with the issue.

Not to be confused with OpsFirst

OpsDone is my own product. OpsFirst is a separate platform I built for a client, iDine. The two are unrelated products.

My role

OpsDone is my product. I defined it and lead its design and delivery.

More work

Related projects

All projects →

My own productIn active development

Veyrafy

My own product for verifying supplier invoices. It reads invoices, checks them against purchase orders, goods receipts and supplier records, and asks a person when something does not match.

Read the case study →

Client project for iDine

OpsFirst

A provider-side platform built for iDine to deliver and manage services for iDine's clients, covering customer accounts, departments, teams, categories and issue routing.

Read the case study →

Client project

SnackTroops

A school-based hamper management initiative in the UAE that teaches children practical leadership and sales skills through managing hampers, supported by a digital platform.

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